1-800-207-8767

Caller ID: 800-207-8767
Company / Organization: Sovereign Bank
Caller type: Collection Agency
Time of Call: Thu, Apr 11, 2013 - 9:00 pm
Reported Location: Boston, MA

FRUSTRATED said: 800-207-8767 is the Debt Collection Department of Sovereign Bank based at 450 Penn Street, Reading, PA 19602 - in a Call Room.

If the debtor has registered a Home phone, an Office number, and/or a Cell phone they will call, even if you are not yet 30 days past due. They use an automated dialing sytem that displays 800-207-8767 on your caller ID, but NOT Soverign Bank. If you answer the automted call it will identify itself as coming from Sovereign Bank and state your name. They will next prompt your response to a debt collection person, if you are the person they are trying to call. If you do not answer the automated call, as I did not, then their dialing machine will keep calling back, as many as 8 times in a day. I do not answer any calls from 800 numbers or from Out of Area, So it was only later after being harrassed by their repeated dialing that I found out it was Sovereign Bank trying to collect $58 that was not yet 30 days past due. They even tried to collect an Annual renewal fee of $25 that was on a statement they had not yet mailed (deceptive) I went to my local Sovereign Bank, paid account in full, Since there was a small amount still due (less than $40)(The $25 renewals fee and some interest) I called the 800 number and asked them for the remaining balance. They told me they could mail a statement that would arrive within 2 weeks that would reflect the remaining amount due -or- for $25 they could FAX it to me. I declined their generous offer and will now close the account at the local branch. This said I did draft and mail letter of complaint to:

• Federal Trade Commission
• Office of the Attorney General – Boston
• Office of the Attorney General – Southern Region - New Bedford
• Office of Consumer Affairs and Business Regulations – Boston
• Division of Banks

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